So I've been an ATL* for the past 3 weeks. I suppose it could be a rewarding experience, with a different team. The #1 job I've had for the last 3 weeks is just keeping them on the phones and not wandering around. I mean, you work in a call centre, people! How hard is it to sit at your desk and do your damn job?
I've given out numerous warnings, had meetings, created action plans and logged more jobs** than I can count. I even had a dream about logging jobs. I was sitting at the computer, logging like 15 jobs in a row and one of the team members kept asking me questions, and I, knowing it was a dream somehow, and angry at myself for having a dream where I do this, lept upon him and beat him bloody. let it be known that I knew it was a dream and I was trying to wake myself up. But it was very satisfying.
Does that make me a sociopath?
Anyway, I think i could be a Team Leader for realsies. Just not for this team. Also, I think the constant pressure to sell sell sell would get to me in under a week. I have a hard time motivating staff to sell, as I myself am not terribly motivated to sell. I'm happy to help my team, and solve their problems and develop them, but pushing them to sell seems beyond me. Everything I try seems so forced and cliched. Oh well.
We'll see.
*Acting Team Leader
**Logging jobs is tracking lates, sicks, exceptions from phone time, technical issues, and pretty much anything else out of the ordinary.
Sincerely, Internet's...
Lucas Brown
Now completely legal (in the states he's not banned)!
3 comments:
You know, what may seem forced and cliched to you may seem genuinely motivating to the CSRs that you're TLing.
...
HAHAHAHAHAHAAHAHAAAAAHAHAHAHAAAAAA!!!
OK, maybe just some CSRs.
I think you could be a for real team leader as well, but just not a Bigpond. I think it would demoralise you to the point of not dreaming about beating a CSR bloody, but actually doing it.
Assuming the team he's TLing is anything like the one he's assigned to. I actually think they've done a good job of rounding up all the dodgy ones and putting them into a team together. With a dodgy TL, no less (well, not right now, since he's off doing other things).
Post a Comment