So I've been an ATL* for the past 3 weeks. I suppose it could be a rewarding experience, with a different team. The #1 job I've had for the last 3 weeks is just keeping them on the phones and not wandering around. I mean, you work in a call centre, people! How hard is it to sit at your desk and do your damn job?
I've given out numerous warnings, had meetings, created action plans and logged more jobs** than I can count. I even had a dream about logging jobs. I was sitting at the computer, logging like 15 jobs in a row and one of the team members kept asking me questions, and I, knowing it was a dream somehow, and angry at myself for having a dream where I do this, lept upon him and beat him bloody. let it be known that I knew it was a dream and I was trying to wake myself up. But it was very satisfying.
Does that make me a sociopath?
Anyway, I think i could be a Team Leader for realsies. Just not for this team. Also, I think the constant pressure to sell sell sell would get to me in under a week. I have a hard time motivating staff to sell, as I myself am not terribly motivated to sell. I'm happy to help my team, and solve their problems and develop them, but pushing them to sell seems beyond me. Everything I try seems so forced and cliched. Oh well.
*Acting Team Leader
**Logging jobs is tracking lates, sicks, exceptions from phone time, technical issues, and pretty much anything else out of the ordinary.
Now completely legal (in the states he's not banned)!