Customer Dis-service.

So I left training today with a splitting headache (my third in three days), and stopped at Broadway for lunch before going home. Ate my food, then wandered into Kmart, thinking I'd see if they had any Nerf guns. They did not, and I walked past the DVD cabinet on the way out. I noticed thaey had the new-packaged Star Trek Voyager complete box set (I missed out on the limited-edition EzyDVD Borg Cube box). I couldn't see a price tag, so I went over to the counter. The girl there was busy attempting to sell a mobile phone package to someone, so I waited a bit, then decided, with head still ringing, to go home and check into it later.

So, later. I'm home, and I give Kmart a call. Here is that conversation:

"Hello, Kmart Broadway."
"Hi, could you put me through to DVDs, please?"
*hold music*
"Hello, Audio-Visual."
"Yes, hi. I was wondering the price on your Star Trek Voyager Complete Box se-"
"We don't have that."
"....yes, I think you do. I was in there earlier and saw it. It's in the cabinet."
"Oh, you mean the white one?" (note: the DVD box is greyish. Even if she meant the cabinet, the cabinet is black.)
"Ummm, what?"
"I'll just go see, please hold."
*hold music. Ohhhhh, hold me now... hold my heart.... stay with meeeee*
*phone starts ringing. Ringing. Ringing.*
"Just a minute, we're trying to force the cabinet open, won't be a sec."
*hold music. Ohhhhh, hold me now... hold my heart.... stay with meeeee*
"Okay. Got it. It's $250."
"Thank you."
*I hang up.*

If I'm making it sound quick or easy, I'm telling it wrong.

Geez, and people bite on Telstra for bad service.